Landscape and Snow Territory Manager
Ferrandino and Son
Minneapolis, MN, USA
The Territory Manager will assist in overseeing and managing all assigned client accounts and service partners within their territory. Boots on the ground approach to ensuring our clients’ needs are met or exceeded, both in and out of scope. Territory Manager’s will ultimately be responsible for the coaching and counseling of our service partners so they understand the expectations set forth by Ferrandino And Son, Inc. and our clients. They will be responsible for building and honing relationships amongst client representatives and service partners to promote a professional and mutual understanding of the intended goals.
Pertinent duties for this position: Client Responsibilities:
§ Frequent assessments of properties within assigned territory for quality assurance
§ Problem resolution with focus on customer service and communication
§ Utilize industry expertise to suggest regular site enhancements to clients and identify any safety issues immediately
§ Communicate through proposal process SOW and pricing for landscape enhancement projects
§ Frequent communication with clients to build relationships and ensure service expectations are met.
§ Communicate scheduling scenarios and be able to articulate business situations as they arise
§ Ability to perform RFP measurements, assessments and picture taking
§ Perform field requests as disseminated down from the office or Regional Managers
§ Ongoing relationship building and coaching existing service partners so they understand expectations of service and service boundaries.
§ Identify and qualify potential new service partners for vetting process
§ Be available to meet with service partners as they request
§ Onboarding assistance to new service partners with constant communication
§ Working with service partners to execute enhancement projects according to contract
§ Counseling service partners to suggest out of scope enhancements recognized during their regular service rotations
Qualifications for applicants:
§ Above average knowledge of commercial landscape management, management of service partners and a proven record of excelling in landscape enhancement sales
§ Ability to measure, estimate and understand service pricing structures as it pertains to
landscape related projects
§ Ability to travel within designated territory and others as necessary. This includes overnight stays as necessary and possible weekend travel
§ Self-starter that can manage all day to day activities, including schedules, on and off site meetings and business critical deliverables
§ Excellent communication skills with internal management, client representatives and service partners, both written and verbal
§ Ability to understand and operate internal operating systems, MOS products, tablets, cell phones and cameras
§ Minimum of 2 or 4 year degree in related field or 3 to 5 year experience in landscape
management, landscape management sales and management of service partners
§ Valid driver’s license in one of the 50 states with a clean driving record
This position will have 0 direct reports.
Position Type/Expected Hours of Work
This is a full-time position. Hours of operation will be dictated by the business need which may require Territory Managers to work outside their normal business hours of 8:30am to 5:30pm.
This position operates independently in the field, working in various locations.
Travelling seasonally, upwards of 75%. Travelling before, during, and after snow events. Travel as necessary for other business critical events. GPS Device/ Tracker installed on all automobiles and or/cell phones for purpose of documenting travel.
Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear and see. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee will be required to hold training meetings for extended periods of time which could require standing on feet.
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